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Frequently Asked Questions


How come I'm not receiving the auto responded email from your email authentication tool? (Part 1)

We block all emails we considered to be invalid or spam. Sometimes we block valid email addresses. You can check to see if your email is listed in our internal database here: Email Blacklist Database. If you followed all the previous recommendations and you're still not receiving a response from us, please use our contact us page and let us know.

How come I'm not receiving the auto responded email from your email authentication tool? (Part 2)

Unlock The Inbox is an active tester of DMARC Policy Compliance. If you have your DMARC Records policy set to "Reject" without proper DKIM and SPF setup. We will not receive your email and therefore cannot respond to it.

Why are my monitoring emails not formatted properly in Hotmail using Google's Chrome Browser?

Hotmail and Chrome currently doesn't play nice with HTML emails using Fixed Table Layouts. Simply use a different browser when viewing your Hotmail.
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